Our testimonials Our testimonials

Client Testimonials

Don't just take our word for it...

Read on below for great feedback from our valued Customers

Rob Craine

"The fridge at my flat had broken down and my property managers assigned Kim Agencies to arrange a replacement. I immediately received a call from them to confirm my address and the type of fridge I needed - they then advised that it may take a couple of days as they needed to get my item in stock. A few hours later, they called me again to say they had found a suitable fridge, and it would be delivered the next morning.

Their driver/engineer Roy called me the next morning to confirm he was en-route. He is a gentleman - delivered/installed the fridge, took me through the procedures to get it up and running, took my old fridge away - and shortly afterwards I was enjoying a refreshing glass of iced water.

I had not heard of Kim Agencies until now but I can thoroughly recommend them - very courteous, swift to deliver, and professional.

Indesit under counter fridge with ice box

Margaret Brown

"Once again brilliant service and very competitive price.

Spoke on telephone regarding broken down 12 year old washing machine and next day new one delivered, fitted and old one taken away by lovely polite and friendly Bej.

Highly recommended, much better service than big corporate companies.

Hotpoint washing machine
March 2022"

Peter Lidstone

"Hello Bej,

All went well. The washer seems to work very nicely. Your engineer was most efficient, polite and good fun too!

Peter Lidstone
Bosch Integrated Dishwasher 28/01/22"

Rochana Lowton

"Dear Bej,

Thank you for your service in installing my washing machine, I like the idea that once I made contact with you, you took care of getting me good deal, ordering my machine, delivering and fitting it without me having to organise anything.

You know what I was so amazed that you took away all the packaging and my old machine, after you left, I did not have to clean/clear anything.

I will definitely use you again for my other White goods also I have no hesitation in recommending you to my friends and families.

Bosch washing machine

Mark Austin

"Very impressed all round with the service your company kindly gave us. Google Review done as requested by Installer if we were happy, which we both very much are. Thank you so much."


"Indesit washing machine delivered on 08/12/12 Bej suggested I go for Siemens washing machine as I wanted a reliable,hard working and quiet machine. It is brilliant-it is quick, so quite and really reliable. Bej Clearky Knows what he's talking about - it's Fantastic! I have just bought Siemens dishwasher, again bej delivered and fitted it is so efficiently and nothing was too much trouble. Thank You!""


"Hotpoint washer dryer delivered,installed & old one collected on 24/01/15 Dear Sir/madam Kim Agencies I wanted to thank you one of your staff Bej. This gentleman was taking such great care to replace my washing machine. From time when I called was 20 min with quick response. He carry the washing machine himself on first floor . Putting on place, cleaning the place, being polite and professional . When I had a question about using the washing machine Bej explained to me in detail. I definitely recommend Kim agency's Bej as engineer of the year ! I recommend him for many years to anyone looking to fix , replace his/ her washing machine. Great man, great advice, great job , extremely honest and professional service, highly recommend. Bej Wish you a good luck Thank you Kim Agency's you must be proud!!"

Nicolas Soderi Soares

"Hello Evelina, All done and the washing machine replaced. Thank you very much for the understanding and support provided on this matter. I really appreciate it. Special thanks as well to the "KIM Agencies" engineer that was very polite, friendly and provided exceptional work. Kind regards,"

Peter H

"My fridge and washing machine recently needed replacing, and on recommendation from friends I contacted Kim Agencies. I was not disappointed: friendly and helpful staff, who even texted me on a Sunday afternoon, just to make sure the appliances were working OK! Their prices are competitive, too: the big stores charge extra for everything, including delivery, installation and disposal of old appliance. At Kim Agencies this is all part of the service, and in a quick price comparison they actually came up cheaper than the high street stores. If I was asked if I knew a good place to buy white goods I would be very happy to recommend Kim Agencies"

Bob & Wendy

"Hi Bej, This is the second time we have ordered our kitchen appliances from you but this time you have excelled yourself by delivering all of our machines to Dorset. This has helped us enormously and you have advised and delivered with such friendly professionalism that none of your competitors can hope to match your company. Your in-house knowledge and cheerful service will always be part of our kitchen modification...thanks so much for delivering so far for us. Kind regards"

Punit Shah

"Dear Appliances R Us I just wanted to thank you for our new washing machine / dryer.The service you provide was, quick, efficient and timely.Also really pleased with the fitting.The machine works beautifully.Zanussi washer dryer delivered on 18/02/10."

Ms. Jean Jeffrey

"Bej, We placed order of the washing machine on 07/10/09 and you delivered it on 08/10/09.I had gone to Currys and Comet and the lead time was 7 days.I must say keep up the good work. I will use you in the future"

Mrs. Cooper

"Thank you for a great services regarding our built in dishwasher. When my dishwasher went wrong we called you and you where recommend by my neighbour you came the next day and as you checked the machine and advised on the cost of repair as well as the new one was working out better.We fixed a time for the day after and you delivered it, installed, take the old dishwasher & the packing away.I must say I have never seen a company take pride in their work by showing a live demonstration on how to use the dishwasher.You do know your stuff. I will never use anyone else I will come for all my appliances and repairs to you. Thank you for all your help."

R. Matharu

"Baumatic dishwasher Fully Integrated delivered on 05/05/10 On the 27th August 2011 I purchased a Boschwashing machine and a tumble dryer from Kim Agencies. Both Mr.Gosrani senior/junior are excellent salesman.Their service is impeccable and in my experience with them the whole purchase was totally unstressful.They are worthy of my praise. Regards Customer"


"Hi Bej, Just to say thank you for your continued service over the past 5 year. Having bought fridge freezer, washing machine, tumble dryer and small appliances from you that have been supported with expert knowledge, advice and good service. You have recently installed a Hotpoint Aquarius 7kg for me. I had full trust in you to have left my key available for you to let yourself in and out of the property. You did a brilliant job - as usual - took away the old machine and left it clean and tidy. I do not buy any of my electrical goods from the big high street chains as their knowledge, advice and service is nowhere near as superior to yours. I have recommended you to several of my friends. I look forward to continuing to support you with my purchases - long my you continue. Thank you very much.""

Sophie Linington

"Hi Bej The dishwasher you supplied for us is working well.I'd like to thank you for the excellent service you provided - having a timed delivery was very helpful and I really appreciated the time you spent going through everything with us.It was a pleasure doing business with you and I would not hesitate to buy from you again or recommend you to others. Best wishes"


""Helpful and thorough service. Pat Glenister of Pinn Close, Cowley said.."My fridge broke and I went to Kim Agencies to try to find a new one, which would fit under my kitchen unit.They said it would take a week to order one, but when I said that was too long, they offered to loan me one for no extra charge. They even delivered and installed it.When my fridge came, they unwrapped it and installed it under the kitchen unit. It was wonderful." Response: manager Bej Gosrani said... This is all part of the service we offer, not just with fridges, but washing machines and other appliances too. We try to provide a personal service to our customers."

Carla De Michiel-Smith

""Hi Bej, Thanks so much again for everything - we are both extremely pleased with the Maytag! - (saying that, I think I am!...haven't actually looked at it or tried it yet.. was too late by the time we put it together, but hopefully it will be exactly what I expected it to be - if it's not don't worry, I'll be in touch!!! - Joke!) More importantly thank you for everything....We were really pleased with you on the purchase of our last fridge freezer hence why we returned to Kim Agencies again. The service has been fantastic. Not many companies, in fact I don't know of any company that would come out at 10pm at night to help you bring a fridge indoors!! Thanks again for everything...We'll both definitely be back for the other appliances and possibly the kitchen too - please let me know once you have completed the catalogue. Thanks again""


""Hi Bej, Thanks for doing that, good job. Expect we'll be doing business together again. Amica washing machine delivered , Installed and old one collected be recycled on 18/09/2020 Regards""


""Dear Bej, THANK YOU so much for all your help today when delivering our washing machine. From the initial phone call, through advice & guidance in choosing our machine and a speedy delivery, it was a pleasure to deal with you.Simon was very impressed with your help during delivery. He didn't expect you to install our machine, we were grateful for a delivery during a specific time slot and help with removing our old appliance, but to have the new one installed & tested as well was fantastic customer service and we are very happy indeed. We will be back for a fridge-freezer soon. Also, it is useful to know that you service & repair appliances too! Feel free to use this recommendation for your marketing/advertising and we will recommend you to our friends. washer dryer delivered on 16/07/13 Kind regards,""

Mark Austin

"Hotpoint double oven delivered on 03/02/21 Very impressed all round with the service your company kindly gave us. Google Review done as requested by Installer if we were happy, which we both very much are. Thank you so much."

Richard Smith

"I would just like to say a BIG THANK YOU to Bej at Kim Agencies. He has been extremely helpful and professional throughout the whole purchasing process. I was interested in a specific brand of ceramic hob, but unfortunately by the time I had received my refund from a BIG named supplier (who I will never intentionally ever use again) for a supposedly new hob, Bej no longer had any in stock, but he contacted the manufacturer to arrange for new stock and got back to me straight away. Bej never seems to stop working as he would answer my emails even though it was late in the evening and even at weekends. Needless to say the purchase and delivery all went according to plan. I cannot recommend Bej and Kim Agencies enough and I would make them my first port of call if I need any further purchases in the future."

Susan Purnall

"I cannot give any higher recommendation regarding the service I received from Kim Agencies than to say: Bej is unrivaled in his passion for his clients'' complete satisfaction with the product purchased through this family company. In the very many years of my making electrical purchases from the bog-standard High Street retailers, I'd never experienced the care, attention, commitment and product knowledge from any distributor, as Bej conveyed. From order point to delivery, he kept me informed of my American Fridge Freezer's progress. Am very impressed with this company, and Bej is the man to go to when looking for a great deal and superb Customer Care. Montpellier Side by Side fridge freezer"

Tashia Pillay

"Excellent service. Friendly family-run company. Took a couple of weeks for my washing machine to arrive due to supply issues, but I was kept informed. Installation and removal of the old machine was efficient and seamless. Bej was friendly and wonderful to deal with. Highly recommend! Indesit Integrated washing machine"